FAQ

We love all things coffee, so when we are not playing with different espresso brew ratios, then we are standing by the phones ready to help you. Talk with our crew

Phone:          1300 129 129
Email:            [email protected]
Facebook:     /coffeeparts
Instagram:    @coffeeparts

Ofcourse! A great way to start is to read up on the information provided on most category and product pages, however if you then need a little extra help to find the perfect product then feel free to contact us

Yes, our machines are bench-tested by the Australian Importer. This is done to test issues haven't occured on transport from Europe. On high end and technically more complicated machines we bench test and calibrate the machines ourselves to your desired specifications. We can discuss this with you on purchase.

All our Accessories, Water Filters, Machines and Brew Bar equipment are genuine products sourced directly from the manufacturer or their Australian distributor. 

For Parts we use a combination of oem and aftermarket. We go straight to the manufactures and import parts directly, cutting many layers of the supply chain out to offer you the best quality and the most economical rate. You will find that most machines are built but parts from best of bread manufacturers. For example most coffee machines use one of two different anti-vac valves, so answering questions such as is this item a genuine xyz brand part gets complicated, as xyz didn't make that part themselves!

Once an order has been placed, TrustPilot an independent company will be in contact via email and there you can review the products and/or service you received from Coffee Parts.

We of course aim for a 5-star review on every order, however do value your constructive feedback to help us improve.

All new home machines and grinders sold by Coffee Parts have a 12-month back to base parts and labour warranty.

Ex-Demo, Display and Pre-Loved home machines and grinder are covered by a 3-month back to base parts and labour warranty.

Commercial Machines and grinders sold by Coffee Parts are covered by a 12-month back to base parts only warranty.

Ex-Demo, Display and Pre-Loved commercial machines and grinder are covered by a 3-month back to base parts only warranty.

We have a full service department, and a customs workshop, however as we carry such a large range of machines, we outsource service work to the best technician depending on the machine and issue. Generally, all work is conducted at our warehouse, by the chosen technician under our supervision.

We supply parts to most technicians Australia wide, as such we have a large database of technicians and can inform you of the best technician for your machine and possible issue in your local area.

We give you the power to shop the way you want!

You can browse by the top-of-screen navigation tabs such Parts by Brand or Accessories to find the category and then narrow your search down to find your desired products using the left side filter options. If you know what you’re looking for then you can find it via a key word search in the search box at the top of the page.

Click into a product to find in-depth product descriptions and specifications. There are also honest product reviews so you know what’s hot and what’s not. Add as many items to the Shopping Cart as you like, and when you are ready, review and edit your selection before proceeding to the Checkout.

The product might be temporarily out of stock. But don’t worry… if you tick the box on the product description page we can send you an email as soon as it arrives back in our warehouse to let you know it’s in and ready to order.

On the product information page when this shows ‘In Stock’ it means the product is in our Coffee Parts warehouse and is itching to be sent to you. If the dispatch description is 1-2 days, this means the product in your order will take 1-2 business days to leave the Coffee Parts warehouse.

If your order is yet to be packed, we may be able to add a product or two and avoid any additional delivery charges. Contact us on 1300 129 129 as soon as you can to see if we can catch your order before our warehouse crew pack it with love.

At Coffee Parts our aim is simple - to offer the best everyday low prices paired with outstanding customer service.

If you find an Identical Product (including matching brand, size and colour) for sale on our site that is cheaper from an Australian based company and an authorised stockist as deemed by the primary supplier, we will beat their price. It does not apply to overseas-based e-tailers or auction sites, and has to be requested pre-purchase of the item.

The price for an Identical Product must include all payable taxes, delivery and/or any other auxiliary fees and charges. The Identical Product must be in stock and available for purchase at the time we process your “Best Price Guarantee” price match.

We keep track of this so you don’t have to. Simply Login, then select ‘Your Orders’ from the ‘Account & Help’ tab at the top of the screen to find all of your purchase history. You can select ‘View Order’ via date here. Login Here

When a product is out of stock at the time of order, you will not be able to add it to your Shopping Cart.

If the product is able to be ordered, but then happens to be out of stock with our supplier, we will contact you to offer an alternative choice or perhaps a refund for that item.

As Coffee Parts does not offer a backordering system, your order will only be dispatched once it has been completely fulfilled. You may wish to cancel the 'out of stock' item for a full refund, therefore allowing the available items to be dispatched.

Coffee Parts is a secure site using GeoTrust Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards via the Braintree, a PayPal company. Secure Sockets Layer is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with most browsers. You will notice the green adress bar on pages transfering sensative information for your security.

We have partnered with Braintree, a PayPal company, for our payment gateway to ensure PCI compliance and that we are never in contact with your credit card information for any order placed online. Payment is also possible through PayPal for extra piece of mind, or bank transfer.

For first time orders over a pre-determined amount, you may be contacted by our customer service team and asked to verify your payment details as well as provide further proof of identification that you are the card holder. This is a merchant requirement to help minimise fraudulent transactions.

Don’t panic - Click into the Account Icon and select ‘Login’, submit your email address (that you used to join Coffee Parts) then click the link ‘I have forgotten my password!’. We’ll send you an email with a shiny new password for you top log in with.

Login Here or on the Login Icon at the top of the page, then select 'Account Information' from the column on the left. You can edit your details there.

Coffee Parts was originally started in 1999 by the legendary Domingos Laranjinha in order to be able to rebuild his beloved 1961 Faema e61. In the late 1990's buying parts in Australia was nearly impossible without begging or being in the inner circle of the coffee machine companies. Prices were determined on face value or friendships and all Domingos wanted was a few spare parts to keep his baby going. So he contacted family in Italy and got some seals sent over for his Faema e61 and for some machines which his friends owned. Soon he was getting more parts sent over for friends of friends, and that's where it all started. 

Since then Coffee Parts has become the industry leader in supplying spare parts and accessories in Australia, to anyone from home enthusiasts to world barista champions. Our product range is carefully selected to represent the highest quality and best value in order to help you deliver that perfect espresso! Place your order online for same working day despatch on most orders before 3pm aest. Or just come in and say hi!!

We accept the following payment methods: VISA or Master Card, PayPal, AfterPay, SilverChef and Direct Deposit (Bank Transfer). However please note not all payment methods will be available at checkout, as some payment methods are restricted based on ordered items/location/etc.

On the Checkout screen, after confirming a few details you will be shown Payment Information. Simply tick the box ‘Use my reward points’ to have points redeemed against your purchase. Any balance remaining can be paid via Credit Card or Paypal.

After selecting all the products you would like to purchase, view your Shopping Cart, enter the ‘Promotion Code’ in the box provided and click ‘Apply’. Any applicable promotions or discounts under that code will then be applied to your order. In order to redeem a Promotion Code you must View Cart before you Checkout. If you proceed straight to Checkout then you will miss this step. Also make sure that you meet all the qualifying criteria i.e. minimum spend and validity.

*Promotion Codes apply only to products, and do not apply to any delivery charges applied.

Look out for 'Coffee Parts' to appear as the transaction description on your credit card statement or online banking records.

We use Australia Post eParcel as well as various couriers to dispatch all orders both within Australia and Internationally. If you are in Sydney you will also be able to select from same day 3 hour couriers, or click and collect from our warehouse in Pagewood just 10 minutes from Sydney CBD.

Shipping cost will depend on the size of your order and location, however you can check costs both directly on the product page or at checkout prior to entering any details.

Orders placed before 2pm AEST will be despatched on the same working day, and both Australia Post and the couriers we use deliver parcels Monday to Friday, generally between the hours of 8am to 6pm. On most items during checkout you will be able to select between standard and express delivery, however quoted delivery timeframes are indicative only.

Yes, you can come in and pickup your order from our Sydney Warehouse at 19/75 Corish Circle, Pagewood NSW 2035 between 9am-5pm Monday to Friday.

Please note you will need to show identification on order pickup, and if paid by credit card you must be the card holder.

Yes, we deliver to most countries world wide via Australia Post and TNT Couriers.

Login Here or go to 'Login' tab at the top of the screen. From the menu selection on the left, click ‘Address Book’ to either edit or delete your current Billing or Delivery address or add a new address.

If the change is just for this order, you may select from the drop-down menu on the Checkout screen ‘New Address’ to enter the new details. Click ‘Continue’ to proceed to the next step.

Once your order has been despatched from our warehouse, an email will be sent with a tracking number and a link to the courier used. All orders placed with Coffee Parts are trackable, and a full order history including who packed, checked and despatched your order is recordered to allow for tracking at all stages.

Don't stress, these things happen! Call us on 1300 129 129 as soon as you can; we will try to catch your order before it is processed by our warehouse crew.

That’s easily fixed. View our Return Policy for more information

After you Login, click the ‘Account & Help’ tab.

The Account Information heading on the left directs you to your name, email address and password information for editing.

To update your Billing or Delivery Address, select the ‘Address Book’ option on the left to amend the details listed.

Login Here

We keep track of this so you don’t have to!

Simply Login, then select ‘Your Orders’ from the ‘Account & Help’ tab at the top of the screen to find all of your purchase history.

You can select to ‘View Order’ via date here.

Who doesn’t like a little reward?

Click here for information on the many ways that you can earn Rewards Points.

On the Checkout screen, after confirming a few details you will be shown Payment Information. Simply tick the box ‘Use my reward points’ to have points redeemed against your purchase. Any balance remaining can be paid via credit card or Paypal.

Select the 'Buy Gift Card' link from the footer of the website and follow the easy prompts. The gift voucher will be emailed to the recipient....

We love raving reviews and happily accept constructive criticism. Please feel welcome to submit your comments via any of the contact options below and will be in touch with you shortly.

Phone:               1300 129 129
Email:                 [email protected]